Frequently asked questions

At Stat Sign.com, we stock a wide range of statutory signage including fire safety signs, electrical signs, braille & tactile signage, wayfinding signs, and custom-made signs. Our full collection is available to buy online with fast Australia-wide delivery.

Yes. All Stat Sign products comply with the NCC/BCA (National Construction Code / Building Code of Australia) and relevant Australian Standards. When you order from us, you can be confident your project will meet statutory signage compliance requirements.

Absolutely. If you can’t find the fire, electrical, or braille sign you need in our store, you can request a custom statutory sign quote. Simply visit our Contact Us page, or upload your BOQ and provide the details (text, size, colours, or upload plans/artwork). Our team will get back to you quickly.

Yes, we provide nationwide delivery. No matter where your project is located — Sydney, Melbourne, Brisbane, Perth, or regional areas — Stat Sign can deliver compliant statutory signage straight to your site.

Standard statutory signage orders are usually dispatched within 2–5 business days. Custom signage may take longer depending on the design and materials. Delivery times vary by location, but we’ll provide tracking details once your order is shipped.

Our statutory signs are manufactured from stainless steel, aluminium, acrylic, ACM, and Computer cut vinyl. Each option is durable and designed for long-term use in commercial and residential buildings. If you’re unsure which material suits your project, our team can advise.

Yes. We regularly supply builders, developers, and facility managers with complete statutory signage packages. Contact us directly for bulk order pricing.

If you’re unsure, our team can help. Share your building plans or compliance requirements with us by uploading your documents and drawings to our Upload Your BOQ page, and we’ll recommend the fire safety, braille, and electrical signage you need to stay compliant with Australian Standards.

You can buy statutory signage online. Once your signage has been manufactured an invoice will be sent for payment prior to delivery. For builders and businesses, we also offer invoicing options for approved accounts.

You can reach us anytime via our Contact Us page, or by email at info@statsign.com.au Whether you’re looking for custom statutory signs or bulk signage packages, our team is ready to help.

Returns & Refunds Policy At Stat Sign, we want you to be completely satisfied with your purchase. If there’s an issue with your order, our returns process is designed to be simple and transparent. Change of Mind / Incorrect Selection • Because our statutory signage is often custom-made or project-specific, we cannot accept returns for change of mind or incorrect product selection. • Please check all product details, measurements, and compliance requirements before placing your order. If you’re unsure, contact us for assistance before purchasing. Damaged or Faulty Products • If your item arrives damaged, faulty, or incorrect, please notify us within 7 days of delivery. • We may ask for photos of the product and packaging to help us resolve the issue quickly. • Once confirmed, we will organise a replacement sign or a full refund, including return shipping if required. Custom Orders • Custom signage (including engraved, braille, or printed to specification) is non-refundable unless faulty or damaged on arrival. Returns Process 1. Contact our team at info@statsign.com.au with your order number and details of the issue. 2. We will advise next steps, including whether the item needs to be returned. 3. If approved, products must be returned in their original packaging. Refunds • Refunds are processed via the original payment method. • Please allow 5–10 business days for refunds to appear in your account after approval.

Yes — we offer installation services for all signage we supply. We can install nationwide through our established network of professional installers, ensuring your signage is fitted correctly, safely, and in accordance with project requirements. If you require installation pricing or support as part of a tender or large project, simply send us a message via our Contact page or upload your BOQ or drawings page. Our team will review your documentation and provide a tailored installation solution.